Our job is to create a civilized, fine career life. Being a Tian Long Hotel employee is prestigious and honourable. All employees should become the envoy of honesty and open-heartedness, and the embodiment of civility. Every employee should achieve beauty of mind, speech and conduct.
Service standards: customer’s satisfaction
Working standards: excellence
Quality standards: consistence, excellence, new
Management standards: confidence to manage, strict management, capacity to manage
Employment standards: both ability and integrity, outstanding strengths
Learning standards: diligent studying, flexible application of knowledge
Training standards: meet the needs of the work, taking long-term development into consideration
Quality control standards: strict, fair and just
Collaboration standards: start from the overall interests of the company, cooperate with each other whole-heartedly
Marketing standards: foster friendships, achieve a win-win situation
Treat employees in a higher job position with respect
Treat employees in a lower job position with kindness
Treat others with peace and harmony
Treat tasks with earnest
The concept of obedience
The concept of service
The concept of team spirit
The concept of discipline
Loyalty, unity, hard work, high performance
| Smile a little more | A smaller temper |
| Speak a little mildly | Think a little more |
| Do a few more things | Act a little faster |
| Make fewer excuses | Ask a few more questions |
| Communicate a little more | A little higher efficiency |